Shipping

In the event that an order mixes products in stock and products with a longer delivery time, the order will be shipped when all products are available. It can also be delivered to you in several times if you wish.

The delivery times mentioned on the product sheets are indicative. It may happen that the delays vary by a few days, we are indeed dependent on our suppliers. Thank you for your understanding.

Attention: oral reservations and the words “subject to unpacking” have no legal value. We recommend that you mention any anomalies (content and packaging) on the transport voucher or on the merchant's digital terminal and send us your comments very quickly.

Free in-store pickup

For any purchase made on the store, you have the possibility to collect your items in store.
Colonel
14 avenue Richerand
75010 Paris, France

Metropolitan France, Corse and Monaco

Delivery in Metropolitan France is free for all orders over €100.

Colonel offers several delivery services in Metropolitan France:

  • Standard shipping with Colissimo,
  • relay point delivery,
  • withdrawal in store,
  • delivery by a private carrier at the foot of the building with appointment,
  • and delivery to the floor (contact us).

Our prices

  • Rate A from 0 to 5kg: Accessories, stationery, textiles, etc.
    Standard Colissimo shipment €6.9 euros — Point Relais: €4.9 — Withdrawal in store free
  • Rate B from 5 to 15kg: Chairs, coffee tables, etc.
    Standard shipping: €13.8 — Free in-store pickup
  • Rate C from 15 to 30kg: Small furniture
    Standard Colissimo shipment: €24.6 — Free in-store pickup
  • Rate D from 30 to 150kg: Large furniture
    Standard shipping: €36 - Free in-store pickup

Delivery is at the doorstep / foot of the building. For upstairs delivery, please contact us.

The delivery times mentioned above are those indicated when the products are available (ready to be dispatched). These are times indicated by the carrier. No refund will be made in the event of delivery within a longer period than those indicated.

In case of absence of the customer during the delivery, a delivery notice will be left in his mailbox so that he can pick up his order, within 15 days, at the nearest post office.

European Union

Allemagne, Autriche, Belgique, Danemark, Espagne, Finlande, Italie, Irlande, Luxembourg, Pays-Bas, Portugal, Royaume-Uni et Suède.

  • Rate A from 0 to 5kg: Accessories, stationery, textiles, etc.
    Standard shipping: €7.2
  • Rate B from 5 to 15kg: Chairs, coffee tables, etc.
    Standard shipping: €24
  • Rate C from 15 to 30kg: Small furniture
    Standard shipping: €34.8
  • Rate D from 30 to 150kg: Large furniture
    Standard shipping: €59

Europe (outside E.U)

Andorra, Estonia, Hungary, Lithuania, Norway, Czech Republic and Switzerland.

  • Rate A from 0 to 5kg: Accessories, stationery, textiles, etc.
    Standard shipping: €19.2
  • Rate B from 5 to 15kg: Chairs, coffee tables, etc.
    Standard shipping: €42
  • Rate C from 15 to 30kg: Small furniture
    Standard shipping: €86.4
  • Rate D from 30 to 150kg: Large furniture
    Standard shipping: €139

Other countries

To find out the delivery rates and delivery times in your country, please contact-us:
+33 (0)1 83 89 69 22
contact@moncolonel.fr
Contact form

 

Returns

In accordance with article L.121-20 of the consumer Code, the customer has a period of fourteen days to exercise his right of withdrawal and return at his own expense the product(s) which does not give him satisfaction*. Products must be returned in their original packaging, in resalable condition. Any product returned damaged will not be refunded.

* Except for custom-made products and sale products.

Attention: any "personalized" product (choice of fabric, color of wood, custom-made dimensions, etc.) cannot be refunded. The product is not in stock and is specially produced by the manufacturer for the customer.